BetTrader works in the browser – do I have to download anything onto my computer?
I click on the desktop icon and nothing happens
The software won't open
Check that your antivirus software is not blocking BetTrader. You should be able to find an option to allow a specific program within your antivirus.
Windows Firewall can silently block programs. Click Start > Control Panel > Windows Firewall. If you click change settings it will bring up a popup. Choose the Exceptions tab and make sure “Notify me when Windows Firewall blocks a new program” is ticked at the bottom of this tab. This will then tell you if it is Windows Firewall that is the problem, and give you the option to allow access.
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Is the free trial the same as a paid subscription?
How long is the free trial?
What payment methods do you accept?
How do I pay by Skrill?
I have 2 Betfair accounts, can I use BetTrader on both?
Do I need to have a Betfair account?
Yes, BetTrader works only with Betfair. You cannot use it with other exchanges or with white label Betfair sites such as Orbitx.
Why is the date in the left panel wrong?
How realistic is training mode?
We have designed training mode to be as realistic as possible. You will see the real prices and money in the Betfair market. Your training bets will queue behind the money in the market and will not be matched until any money in front has been matched in reality. In-play delays will be applied as appropriate. However, there are things that the training mode cannot do:
- Your training bets are not sent to Betfair so nobody else can see them and they, therefore, can’t affect the market.
- You can “take” available money repeatedly because training bets can’t make real money disappear.
- Training mode has no information about your location, so if you are in Australia you will be able to bet in play on sports which you can’t bet on in play with real money.
Betfair can get annoyed with people who constantly poll their markets without betting. As training bets are not sent to Betfair, using training mode for a long time can result in your access to the API being blocked. We recommend placing the occasional real money bet if you are using training mode frequently.
Can I bet less than the Betfair minimum stake?
Yes, BetTrader is designed to be able to place bets below the Betfair minimum. Normally you will notice no difference when doing this, but the bet will take 3 times as long as an ordinary bet because of the way the workaround works and in markets with a long in-play delay this can be significant. The software has to place a £2 bet at 1000 for a back or 1.01 for a lay, alter it, cancel the £2 and move the new bet to the required odds. For back bets, there is a small risk that if the odds go to 1000 during this process the whole £2 will be matched.
Can I bet at Betfair SP?
No, BetTrader currently does not support betting at Betfair SP.
Does BetTrader work on iPad/iPhone/Chromebook/Android/Linux etc
No, BetTrader is only available for Windows and Apple Mac computers and laptops.
Tricks and Tips
How do I keep a bet in play?
How do I reverse the ladder?
Can I rearrange the selections on the grid?
Important information about the tools
Can I use combinations of tools?
Can I program the software to...?
If something that was working stops working, restart the server
I get a 404 "Page not found" error when launching the software.
I can't log in
Can you log into the Betfair website? If not you need to contact Betfair, otherwise, try restarting the BetTrader server as above.
Does your Betfair password contain the character “&” or “%” ? The software cannot handle this and you will need to change your password to one that does not contain an “&” or a “%” .
If you are still having problems after restarting the server and changing your password, please contact us.
The menu says no events or markets are available
When I click on grid/ladder/sports mode nothing happens
Bets appear with a ! then disappear
The exclamation mark in BetTrader lets you know that the Bet has been submitted to Betfair, we remove the exclamation mark when we have confirmation back from Betfair that your bet has been accepted.
Graphs won't load
Ladder looks broken/diagonal
Bettrader works at some zoom levels, and others can cause visual issues.